TaskRabbit is resetting customer passwords after finding ‘suspicious activity’ on its network – ITPro.works

TaskRabbit has reset an unknown number of customer passwords after confirming it detected “suspicious activity” on its network. The IKEA -owned online marketplace for on-demand labor said it reset user … Read More

Unicorn travel startup Hopper is facing a pandemic-fueled customer service nightmare – ITPro.works

Mobile travel app Hopper has been hit hard by the COVID-19 pandemic as consumers canceled their trips and airlines dropped their flights. But the complications around getting airline credits and … Read More

ultimate.ai scores $20M for a supportive approach to customer service automation – ITPro.works

Ultimate.ai, a virtual customer service agent builder, has closed a $20 million Series A round of funding, led by Omers Ventures with participation from Felicis Ventures and existing investors HV … Read More

Conflicts in California’s trade secret laws on customer lists create uncertainty – ITPro.works

Read this before you jump ship or hire a salesperson who already has More posts by this contributor Leaving for a competitor? Onboarding new employees? Avoid accusations of trade secret … Read More

Customer experience and digital transformation concepts are merging during the pandemic – ITPro.works

Customer experience and digital transformation are two terms we’ve been hearing about for years, but have often remained nebulous in many organizations — something to aspire to perhaps, but not … Read More

Call analytics platform Invoca expands into sales, e-commerce and customer experience – ITPro.works

Invoca, which helps companies extract and use data from customer phone calls, is expanding today with the launch of products for e-commerce, customer experience and sales teams, as well as … Read More