Customer experience and digital transformation concepts are merging during the pandemic – ITPro.works

Customer experience and digital transformation are two terms we’ve been hearing about for years, but have often remained nebulous in many organizations — something to aspire to perhaps, but not … Read More

Call analytics platform Invoca expands into sales, e-commerce and customer experience – ITPro.works

Invoca, which helps companies extract and use data from customer phone calls, is expanding today with the launch of products for e-commerce, customer experience and sales teams, as well as … Read More

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